Complaints Policy

At Standard Insurance Partners (“we,” “us,” or “our”), we are committed to delivering high-quality service. If something goes wrong, we want to hear from you and resolve it fairly, quickly, and transparently.

1. Purpose of This Policy

This Complaints Policy explains how you can raise a complaint and how we will handle and resolve it in a timely and professional manner.

2. What is a Complaint?

A complaint is any expression of dissatisfaction regarding:

Our services or advice

Customer support experience

Insurance placement or policy handling

Communication or service delays

Any action taken (or not taken) by our team

3. How to Submit a Complaint

You can submit a complaint using any of the following methods:

Email: info@insurewithstandard.com

Phone: (978) 857-4207

Mail: Standard Insurance Partners, 18 Commerce Way #7100, Woburn, MA 01801

Website Contact Form: via www.insurewithstandard.com

Please include:

Your name and contact details

A clear description of the issue

Relevant dates, documents, or reference numbers (if available)

4. Acknowledgement of Complaint

We will acknowledge receipt of your complaint within 2–3 business days of receiving it.

5. Investigation Process

Once received, your complaint will be:

Reviewed by our team

Investigated thoroughly and fairly

Escalated internally if required

We may contact you for additional information during the review process.

6. Resolution Timeline

We aim to resolve all complaints within 10–15 business days, depending on complexity.

If more time is required, we will:

Inform you of the delay

Provide an updated timeline

Keep you informed throughout the process

7. Outcome of Complaint

After review, we will provide:

A clear explanation of the findings

Any corrective actions taken (if applicable)

A final resolution decision

8. Escalation

If you are not satisfied with the outcome, you may request an internal escalation review. We will re-evaluate the case and provide a final response.

9. Commitment to Fairness

We treat all complaints seriously and without bias. Raising a complaint will not affect your relationship with us or the services you receive.

10. Contact Us

If you have any questions about this Complaints Policy, please contact us using the details above or through our website.